Update On: Nov 1st, 2025

At LayerArc3D, we strive to deliver high-quality products and services to meet your needs. However, if you are not satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return items within 14 days of receiving your order, provided they are in the same condition as delivered and have not been customized or altered. Products that have been used, modified, or damaged due to misuse are not eligible for return.

You are entitled to request a refund or reprinting of an order in the event that it arrives in an unsatisfactory condition. You may do this up to 14 days after receiving the last part (e.g. if it is handled by several manufacturing partners). To justify refunding or reprinting, you must provide images of the part(s) in question. At that point, we may request that you return a part for a quality evaluation, for which you will be obligated to carefully package and ship it. Once it arrives at the facility, it will be evaluated to determine the eligibility for refunding or reprinting. If found eligible, we will refund you in full, including any applicable delivery charges or other reasonable costs incurred in returning the part to the manufacturer. The refund will be processed using the same payment method used at the time the order was placed.

You are not entitled to return your order and receive a refund should there be no issues with part quality. This includes the case that you receive a part and no longer require it (for its originally intended application). Note that custom 3D printed parts are not suitable for reselling.

2. Return Process

To initiate a return, please contact our customer support team at [email protected] | 18886203399 with your order details and reason for return. Our team will assess your request and, if approved, provide a Return Merchandise Authorization (RMA) number. The RMA number must be included with the returned product.

3. Return Shipping

Customers are responsible for the shipping costs of returning items unless the return is due to an error on our part (e.g., wrong or defective item received).Ensure the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will be automatically applied to your original payment method. Please note, shipping costs are non-refundable, except in cases of our error.

5. Non-Returnable Items

Customized or made-to-order products are not eligible for return or refund unless they are defective or incorrect due to our error.

6. Exchanges

We do not offer exchanges for products. If you need a different item, please initiate a return and place a new order.

If you have any questions regarding our return policy, feel free to reach out to our support team at [email protected].

Service Agreement and Cancellation Policy

We are committed to delivering top-quality services tailored to meet your needs. We understand that changes in circumstances may require adjustments to your orders, and we strive to accommodate such requests whenever possible.

1. Cancellation Policy for Standard Services

Cancellations must be submitted in writing to our customer support team at [Customer Support Email] prior to the commencement of production. Cancellations requested after production has begun may result in charges for materials, labor, or other costs incurred up to the point of cancellation.

There are several reasons why an order may need to be cancelled, and understanding the process can help streamline your experience with our service.

File modification or addition: If you need to modify your file or add additional files to your order, there's no need to cancel. Simply inform us of your order and we can accommodate your request by adding the necessary models.

Printability issues: In cases where an order needs to be cancelled due to unresolved printability issues, the manufacturer will communicate this to us. No action is required from your end. You will receive a credit note via email as soon as we have processed your refund.

Cancellation for other reasons: If you need to cancel an order for reasons other than printability issues, you can request this directly from us. If the order hasn't entered production yet, we are likely to accommodate your request. However, once production has commenced, cancelling and refunding orders may not be possible due to the custom-made nature of 3D printed parts.

2. Cancellation Policy for Custom Orders

For custom, made-to-order, or specialty projects, cancellations must be requested within 24 hours of placing the order. Once the 24-hour window has passed and production has begun, custom orders are non-refundable, and full payment may still be required.

3. Cancellation Fees

Standard service cancellations that occur after production has begun may incur a cancellation fee to cover costs already incurred by LayerArc3D. Any non-refundable materials or outsourced services related to custom orders will also be the responsibility of the client.

4. Amendments and Order Changes

If changes to an order are requested, they must be communicated as soon as possible to avoid any disruption to the project timeline or additional fees. Amendments to orders after production has started may not always be possible, but our team will do its best to accommodate reasonable requests.

5. Refunds

In the case of approved cancellations, refunds for payments made will be processed within 7-10 business days, minus any applicable cancellation or materials fees. Refunds will be issued to the original payment method unless otherwise agreed.

6. Exceptional Circumstances

In the event of unforeseen issues or delays caused by LayerArc3D (e.g., equipment failure, supply chain disruptions), we will communicate with you promptly and work together to find a solution, which may include cancellation and a full refund if required.

If you have any questions or require assistance with your order, please contact our customer service team at [email protected]

Handling Non-Conformances

At LayerArc3D, delivering products and services that meet the highest standards of quality is our top priority. However, we understand that non-conformances can occasionally occur. Our goal is to address these issues swiftly and effectively, ensuring complete customer satisfaction.

1. What is a Non-Conformance?

A non-conformance refers to any product or service that does not meet the agreed-upon specifications, quality standards, or customer requirements. This can include defects in manufacturing, incorrect materials, or other discrepancies.

2. Customer Responsibility

If you identify a non-conformance with any product or service provided by LayerArc3D, please notify us immediately by contacting our customer support team at [email protected] expedite the process, please include the order number, detailed description of the issue, and any supporting documentation (e.g., photos or reports).

It is your responsibility as the customer to provide an accurate shipping address to ensure successful delivery of an order. If you do not accept or collect your order within the agreed upon timeframe, it will be returned to the manufacturer. Should this occur and you request to receive the order again, you are subject to payment for the reshipping of parts. In this case, please note that a handling fee of up to 7% may be applied.

3. Our Non-Conformance Process

Upon receiving notice of a non-conformance, our quality team will investigate the issue thoroughly. We will assess whether the issue stems from a manufacturing defect, material inconsistency, or another cause and provide a resolution plan. Resolutions may include, but are not limited to: Reworking or repairing the item. Replacing the product. Issuing a refund or credit, if applicable.

4. Corrective Actions

At LayerArc3D, we aim to not only resolve the immediate issue but also prevent future non-conformances. Our team conducts root-cause analyses to determine how the issue occurred and implements corrective actions where necessary. This includes updating processes, retraining team members, or refining quality control checks to minimize the risk of recurrence.

5. Customer Collaboration

We value clear communication with our customers throughout the non-conformance process. You will be kept informed at each stage, from investigation to resolution. We also appreciate your collaboration in providing any necessary details that will help us resolve the issue quickly and effectively.

6. Resolution Timeline

Our goal is to resolve all non-conformances as promptly as possible, typically within [time frame] business days, depending on the complexity of the issue. If extended time is needed to resolve the non-conformance, our team will provide regular updates and set realistic expectations.

7. Customs, Tariffs and Taxes

When placing orders outside your tax zone region, your package may be subject to customs duties and taxes.

Here are some key points from our terms and conditions regarding this matter:

We do not check your model or specifications, nor do we verify your intended use of the printed parts. As a result, we cannot assess whether customs duties and taxes will apply to your order - this is determined by the Customs Office.

You are solely responsible for any customs duties, taxes, and obligations associated with your order.

It is your responsibility to provide accurate and timely responses to any information requests from state, customs, or tax authorities.

Any delays caused by the provision of this information are also your responsibility.

If you have any questions regarding sales tax, VAT or customs duties, please reach out to [email protected]

For any questions about our non-conformance process or to report an issue, please reach out to our support team at
[email protected]